TEL：
+86 15622222738
Sales and Service
◆ Pre-Sales Service
◆ In-Sales Service
◆ After-Sales Service
(1) We provide customers with a detailed introduction to product performance, applications, usage instructions, and quality specifications.
(2) We provide comprehensive product documentation, including test reports and product certifications.
(3) We have established a service hotline to answer any questions or issues regarding product usage.
Service Hotline: +86 15622222738
(1) For customers who work directly with us, we record customer information and complete a user service tracking card.
(2) For all new customers, the Marketing Department will call within three days of delivery to confirm receipt and inspection, including whether product quality meets requirements, shipping method, packaging condition, and any other requests.
If requested, we can provide on-site support — upon arrival of the goods, our staff will demonstrate the product’s usage and technical requirements at the customer’s location.
(3) We visit (or call) our customers at least once a month to solicit feedback and resolve any issues raised.
(4) To help customers assess product quality, please contact our customer service team to request samples for testing.
(1) If a quality issue arises during product use, we will respond to the complaint within 2 hours. For serious issues, service personnel will arrive on-site within 48 hours to resolve the problem.
(2) If a quality issue covered by the contract terms occurs, we will provide a refund, replacement, or other corrective actions until the customer is satisfied.
(3) All costs incurred in resolving such quality issues — including any losses incurred by the customer — shall be borne by us. This does not apply to issues caused by the customer.
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Worner Fluorine Materials (guangzhou) Co., Ltd.
Mobile: 15622222738
Tel: 400-613-9818
Address: 2 JinSha Road, Shapu Yinsha Industrial Zone, Xintang Town, Zengcheng District, Guangzhou City, Guangdong Province, China
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